Cancellation & Refund Policy
Last updated: 19 October 2026
Made to order
All our work is custom-made to your design, so please read this policy before you pay the advance.
Before design work starts
If you cancel before we start design work, the advance is refunded in full.
After design work, before production
If you cancel after design work has started but before production starts, we keep a design charge as shown on the quotation and refund the rest of the advance.
After production starts
Once material is cut or production has started, the order cannot be cancelled and the advance is not refundable, because the material and work cannot be used for anyone else.
Defects or damage
If an item reaches you damaged, or is not made to the approved design, tell us within 48 hours of delivery with photos on WhatsApp or email. We will repair or remake it, or refund the amount for that item, after checking.
How refunds are paid
Approved refunds are paid to the original payment method (or by bank transfer) within 7 working days.
Contact
The Art Effects, Pune, Maharashtra, India
Email: info@thearteffects.in · Phone / WhatsApp: +91 98230 29701
GSTIN: 27AHBPM3635R1ZU